My sister bought me a set of Rachel Ray knives for my birthday six
years ago. A little metal butt-plate on
the end of the handle fell off two weeks ago.
Emails to the Rachel Ray company got an auto-response with no actual
human contact. The knives are advertised
to have a “Quality Assurance Guarantee” on their Amazon website.
Amazon customer service (ACS) offered me a choice of getting a refund
or another knife set since they did not sell the broken French knife as a
single piece. I asked for another set of
Rachel Ray knives. RR had changed the
design so that the handles no longer have a metal butt plate.
ACS could not directly replace the knives so they refunded the purchase
price back to my sister. She ordered me
another set of RR knives.
I did not expect ACS to take such a pro-active stand on warranting
someone else’s product six years after the purchase. If I did not already buy as much as I can
from Amazon, I would now buy a higher percentage. Kudos to Amazon customer service for a
pleasant surprise in owning someone else’s broken product.
I am grateful for an extremely high level of customer service by Amazon
and will continue to pay $99 for Amazon Prime membership for years to come.
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