Costco Concierge Service for electronic devices

Costco is my vendor of choice for purchasing electronic devices. Costco prices are very good, but usually not the lowest cost. What makes Costco my favorite place to buy things is their Concierge Service (CCS) which provides front-line tech support for the all of the electronic devices they sell such as laptops & TVs.

I bought an HP laptop from Costco last year to use as an internet TV controller (like a cable box for the internet) and to play DVDs from Netflix. The drive died once last year and again tonight. In both cases, a single call to the CCS with virtually no time spent on hold waiting for customer service resolved the solution to being an RMA back to HP for repair.

Calling HP directly for customer service is a nightmare of telephone menu trees and long hold times. Costco Executive members automatically get a warranty of two years or more on electronic products—which they sell at Best Buy et al for an additional $50 or $100 without the CCS level of customer service.

I am grateful for the high quality of customer service that I get when buying products at Costco.