I bought a Neato robotic vacuum cleaner last May at Costco. It came with an induction charger so it could
return to home base to charge the
batteries while working on a pre-set schedule.
Due to software problems the induction charger did not work. I had to plug the charger in manually after
every use thus killing the scheduled-cleaner feature. Still, it worked well enough. In less than a year, the software decided
that the manually plug-in was not removed and so would not vacuum. Time for a return to Costco.
My electronic vendor of choice is Costco for their return policy. All I have to do is bring whatever device or
goods I want to return back to a Costco store—even if I bought the device
online as in the case of the Neato—within their extended warranty period to get
cash, store credit or a refund on my credit card. Extremely customer service oriented policy
which I don’t need to use often, but really appreciate when I do need it.
I am grateful to be a Costco member able to enjoy & utilize
fantastic customer service support.
PS: I started to write this Gratitude
blog 16 days ago before I fell out with a swollen leg due to secondary problems
from old blood clots in my left leg. I
am also grateful for having escaped that situation relatively unscathed beyond lots
of bed rest.
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